FAQs and Store Policy

RareDVDs.Biz
Frequently Asked Questions and Store Policy

Q: How do I contact you?

A: Feel free to call Tom at 951.689.8119 or email us at contact@raredvds.biz. Emails and calls are usually answered in 1 to 2 days.

Q: Where are you located?

A: Riverside (southern), California U.S.A.

Q: What credit or Debit cards do you accept?

A: All major credit and debit cards are accepted - MasterCard, Visa, American Express and Discover

To pay with your card Securely on line, simply add the item(s) you want to your cart then checkout or click on View Cart at the top right of the page. Credit Card to pay securely with your card. Credit & Debit Card Payments are also accepted Securely by PHONE!

Checks & Money Orders are also accepted! Just select check or money order as your payment option at checkout and all the mailing and pay to information is provided and then emailed to you as well.

Q: Do you Accept PayPal?

A: Yes!

Q: SHIPPING - How much is shipping? How does shipping work? How long before I get my DVD(s)? Do you ship worldwide?

A: Shipping is USPS First Class, no tracking, and is usually $4.99 flat (for most orders) for shipping and handling to the USA for most single disc titles. Some titles carry additional shipping costs based on additional discs, dual layer discs and artwork upgrade options. We do ship to most countries. International shipping charges are usually: $9.99 to Canada and $14.99 Worldwide. Some titles carry additional shipping costs based on additional discs, dual layer or laser artwork options. International shipping can take 3 to 12 weeks or more to arrive to international customers. Your DVD(s) will usually SHIP in 1-3 business days via USPS 1st Class, from southern California U.S.A. Orders usually ARRIVE in 7-14 days in the USA, or sooner, after your order is placed. If you are paying by check or money order (must be U.S. Dollars), once your payment is RECEIVED, your order usually ships in 1-3 business days.

Q: Is Faster Shipping / Urgent Mail / Rush Delivery Service available?

A: If you need a DVD urgently Priority or Express Mail via USPS is available at additional cost. $35 for USPS Priority Mail and $70 for USPS Express Mail apply to most urgent mail request orders. This also bumps your order to the front of the line. Please email or call Tom at 951.689.8119 by phone for more information.

Q: What if my order is not received after 14 days?

A: Almost always USPS delivery is prompt and reliable (once shipped most orders are received in 7 to 14 days) but in some cases orders do take 21 days to arrive. If you order is not received in 14 days I will usually give it another week, then if it still has not arrived I will reship your order to you. Overseas orders routinely take 4 to 6 weeks to arrive after shipment.

Q: Will DVD R discs play in my player?

A: Almost always the answer is Yes! Very few older DVD players have trouble playing recordable media, i.e. DVD+/-R discs, but the vast majority of DVD, Blu-Ray disc players and Console gaming machines play DVD R discs with no trouble. All DVDs are NTSC (North American) format.

Q: What are VHS and Broadcast level transfers to DVD?

A: Most of the titles sold here have a studio DVD source as a backup. Some titles are only available as a VHS to DVD transfer. With newer HDTV sets VHS picture quality and transfers do show all their flaws. But understand that in some cases this is the only transfer available presently for certain titles. Be sure to set your player to Fullscreen / 4x3 / 1.33:1 (usually located in the player's video settings - black bars, known as pillar boxed, should be on the left and right of your picture for widescreen TV sets) for the best quality picture. Q: Do you do custom orders for DVDs not for sale in your store? A: Custom orders are possible. If it is necessary to obtain a DVD that I do not have listed on my site. The cost can be $125 or more per title, in addition to the cost of the disc and shipping from the other site plus my shipping. Please email or call Tom at 1.951.689.8119 by phone for more information if you want to discuss a custom order. PAL Format custom conversion to NTSC (North American format) DVDs available for an additional fee.

Q: Do I get an actual DVD or is this a download?

A: You WILL receive a physical DVD R Disc(s), NOT a digital download. You will receive an exact 1:1 backup of the studio DVD (unless VHS or Broadcast is the only available transfer source) created * On Demand * onto a top quality DVD R disc *, NTSC (North American) format. Your DVD(s) will be shipped in a bubble mailer envelope with no DVD case or artwork. Laser artwork is available as an upgrade.

Q: What is artwork?

A: Artwork is created using a top quality discs; where an image is printed directly onto the disc surface. Unlike paper labels that attach to the tops of DVD+/-R discs; increasing the thickness of the discs and cause jamming in some players. Our discs do not increase the disc thickness and will not jam in your player. This options ships in a slim CD Jewel case.

Q: What is a Dual Layer DVD?

A: A standard DVD holds 4.7 gigs of data. A Dual Layer DVD holds 8.5 gigs of data by virtue of having a second layer on the disc. This larger disc capacity allows for more space to hold additional content, i.e. Special Features, DTS audio options, commentary tracks, higher quality video transfers, making of featurettes etc... On certain titles, where the original studio DVD is a dual layer disc, an option to upgrade to the full 8.5 gig DVD+R DL Dual Layer disc is available so that you can receive all the additional content on the disc if you choose. This option ships in a slim CD Jewel case.


Q: What is your replacement or refund policy?

A: Refunds or Returns will NOT be issued for dissatisfaction of picture quality, compatibility issues and NOT reading the item description PRIOR to purchase. The FIRST LINE of the item description states exactly what will be shipped. A: Refunds will not be issued for quality dissatisfaction. Most titles sold are from a DVD source with excellent picture quality. Some titles are only available with a VHS or Broadcast level transfer, as that is presently all that is available. Please understand that today's Hi Definition TV sets show more the flaws of VHS level transfers than older TV sets. I sell the best available transfers for these movies but some titles are only available with a VHS to DVD transfer. Within 10 days of receipt of disc(s): Any broken or damaged discs will be replaced. The first line of the item description states exactly what will be shipped. Artwork is available as an upgrade. Artwork and Dual Layer upgrade options ship in a clear slim jewel case.

Q: What is your copyright policy?

A: To the best of our research and knowledge the movies we sell are in the public domain. If you are the rights holder to a particular title on this site please notify us and we'll remove that title from this site.

Q: What is Fullscreen vs Letterbox vs Widescreen, 16x9 (1.85:1), 2.35:1, 4x3 (1.33:1), aspect ratio etc...? A: This all refers to the aspect ration that the film was shot in. Older TV shows were almost all shot in 1.33:1 or 4x3 before widescreen TVs took over the marketplace in the mid 2000s. A similar aspect ratio was used for most films until the mid 50s when widescreen Panavision and Cinemascope started using 16x9 or 2.35:1 aspect ratios to shoot films. These wider shooting formats gave filmmakers a new and wider screen format in which to shoot their movies. Ben Hur was shot using an extremely wide 2.55:1 ratio. This allows much more to appear on film from a left to right vantage versus the squarish 1.37:1 ratio used for most films prior to the development of these widescreen formats. When you watched a film shot in a widescreen format on TV the image was Pan and Scanned to allow these movies to be shown on the old school fullscreen TV format of 1.33:1 or 4x3. Early DVDs stuck to the fullscreen format for a while, even releasing some early DVDs in a Letterbox format, which maintained the original widescreen aspect ratio of the film that produced bars on the top and bottom of the screen. Most of the home video pubic didn't care for the Bars at the top and bottom of their screen, hence the Pan and Scan or Fullscreen 1.33:1 or 4:3 aspect ratio was used for earlier DVDs. This filled up the fullscreen TVs but inevitably chopped off a good chunk of the movie to accomplish this. By the mid 2000s most DVDs were coming in Anamorphic widescreen and some still had flip discs that offered a fullscreen version on one side and the original widescreen aspect ratio on the other. By the late 2000s fullscreen DVDs were nearly extinct in favor of the Anamorphic widescreen DVDs and Blu Rays that took advantage of the newer widescreen TVs. Here is an excellent article that includes visual examples of this topic here: http://www.theprojectorpros.com/learn-s-learn-p-t...


Site Terms and Conditions:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.



Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RareDVDs.Biz. The collective work includes works that are licensed to RareDVDs.Biz. Copyright 2003, RareDVDs.Biz ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with RareDVDs.Biz or purchasing RareDVDs.Biz products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RareDVDs.Biz or to purchase RareDVDs.Biz products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RareDVDs.Biz. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of RareDVDs.Biz used in the site are trademarks or registered trademarks of RareDVDs.Biz


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RareDVDs.Biz disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RareDVDs.Biz does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RareDVDs.Biz does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
RareDVDs.Biz shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RareDVDs.Biz has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a RareDVDs.Biz product is mistakenly listed at an incorrect price, RareDVDs.Biz reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RareDVDs.Biz reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RareDVDs.Biz shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by RareDVDs.Biz without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
RareDVDs.Biz may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to RareDVDs.Biz.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of RareDVDs.Biz products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of RareDVDs.Biz products) must be commenced within one (1) year after the claim or cause of action arises. RareDVDs.Biz's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. RareDVDs.Biz may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RareDVDs.Biz or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
RareDVDs.Biz does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RareDVDs.Biz is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RareDVDs.Biz reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RareDVDs.Biz in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless RareDVDs.Biz, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, RareDVDs.Biz may link to sites operated by third parties. However, even if the third party is affiliated with RareDVDs.Biz, RareDVDs.Biz has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RareDVDs.Biz. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RareDVDs.Biz seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).